Warranty Policy

Series	Type	Warranty Period
Mobile Phone	Host	24 Months
	Embedded battery	24Months
	Charging adapter	6 Months
	USB charging cable	6 Months
	Headphones	6 Months
Tablet	Host	24 Months
	Embedded battery	24 Months
	Charging adapter	6 Months
	USB charging cable	6 Months
	Headphones	6 Months
PC	Host	24 Months
	Embedded battery	24 Months
	Charging adapter	6 Months
	USB charging cable	6 Months
	Headphones	6 Months
	SSD	24 Months
Smart Watch	Host	12 Months
	Embedded battery	6 Months
	USB charging cable	6 Months
Wristband	Host	12 Months
	USB charging cable	6 Months
Ear Buds	Host	12 Months
	USB charging cable	6 Months
Power Bank	Host	12 Months
	USB charging cable	6 Months
Portable Speaker	Host	12 Months
	USB charging cable	6 Months
Home & Broadband	Host	24 Months

Limited Warranty Notice

This warranty will be provided by HONOR Technologies Africa Pty Ltd or the relevant local affiliate listed at the following address: https://www.honor.com/za/support/warranty-query/ ("HONOR"). HONOR provides the warranty set out in this document, in respect of HONOR branded products and/or accessories ("Product(s)") purchased within the Republic of South Africa, to the consumer (the "Warranty").
The Warranty is voluntarily offered by HONOR and is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.

What is covered by this Warranty?

1. HONOR warrants that the Products are free from defects in materials and workmanship under normal use and in accordance with the respective Product user manual, during the Warranty Period (defined below).
2. The warranty is valid for the following periods –

What HONOR will do in the event of a Warranty claim?

1. During the Warranty Period, HONOR or an authorized service center, [the list of authorized service centers is available at the following address: https://www.honor.com/za/support/service-center/ will repair or replace, at HONOR's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship.
2. The repaired Product (or part) or the Product (or part) provided as a replacement for a defective Product (or part), shall be free from defect in materials and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalent reconditioned unit.
3. The consumer shall not be charged (whether for parts, labor or otherwise) for the repair or replacement of a defective Product during the Warranty Period. All replaced defective Product, parts, boards, or equipment shall become the property of HONOR after the defective Product has been replaced or repaired.
4. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the date of repair, whichever is longer.
5. The consumer will be required to provide the original retail purchase receipt or other documentation, or information requested or required by applicable legislation in respect of the date and place of purchase. In the event that such information is not presented or if it is incomplete or illegible, HONOR reserves the right to refuse providing the above service in respect of any Warranty claim.

What is not covered by the Warranty?

1. This Warranty does not cover defects and damage resulting from the following:

2. This Warranty will not be available in the following instances:

3. The Warranty applies to the Product as originally supplied. The Warranty does not apply to any software or other equipment owned by HONOR or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.

4. Laws and regulations relating to the protection of consumer rights and interests in the republic of South Africa.

Your responsibilities

Before delivering your Product to HONOR or an authorized Service Center for service under this Warranty, you should make a backup copy of the contents of your Product and remove all personal information, data, photographs and other documentation stored in the Product. You must also disable all security passwords before providing the Product to HONOR or an authorized Service Center for service.

Limitation of HONOR’s liability

1. Except for the express warranties set forth above, HONOR grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries does not permit limitations under a Product warranty and therefore certain limitations set out in this warranty document may not apply to you.
2. HONOR is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not backup your data before delivering your Product to HONOR or an Authorized Service Center for service under this Warranty.
3. To the extent permitted by local laws, HONOR shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by HONOR of this Warranty. As a consumer, your use of the devices shall be non-commercial. HONOR shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts, or time arising out of your use of or inability to use the device.
4. In any event, HONOR and its supplier’s liability under this limited warranty shall be limited to the amount actually paid by the consumer for the Product or the current replacement value, whichever is greater.
5. Nothing in this warranty shall exclude or limit HONOR’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
6. If you experience any difficulty, please contact the HONOR hotline or refer to services on your local HONOR website.
7. This Warranty shall be updated by HONOR from time to time. Please refer to your local HONOR website to obtain the latest version of the Warranty for the Product.