The edges of the screen appear dark or in a different color
The edges of the screen appear dark or in a different color |
Reply via hotline, the service apps or HONOR official websites, or to comments in shopping apps (to the users of phones with a curved edge display):
This is a normal optical phenomenon: When viewed from certain angles, the curved edges of your phone will show a color cast or appear darker than the other parts.
- If the user does not accept the preceding reply, reply as follows:
If the issue persists, back up your data and take your device and proof of purchase to an HONOR Authorized Service Center for assistance.
- If the user asks why this issue does not occur with other phones of the same model, reply as follows:
Screen specifications are the same for the same phone models, but the display may vary slightly between individuals. Daily use will not be affected.
Do not reply to comments on social networking platforms.
If the screen shows color distrotion, please follow the method below for troubleshooting: The screen shows highly saturated colors, appears tinted, or has color cast