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Can't Receive SMS Messages on Phones
| Can't Receive SMS Messages on Phones |
Can't receive some SMS messages
- Check if Block unfamiliar messages is enabled in Blocked.
- Check if a third-party app is blocking your texts.
Some apps designed for security or device management may automatically filter and block SMS messages. To ensure you're getting all your messages, please uninstall them. They usually have names like "XX Manager" or "XX Assistant".
- Check if you're missing messages specifically from iPhone users.
If you're only missing texts from iPhone users, it's likely that your phone number may still be linked to an Apple device, causing iPhone users to send you iMessages instead of regular texts. To resolve this issue, you'll need to unlink your phone number from the iMessage service. For a step-by-step guide, please visit Apple's official support page.
Can't receive any SMS messages
- Swipe down the status bar to turn Airplane mode on and off, then try sending status bar to open the notification panel the message again.
- Check third-party SMS apps. If you are using a third-party SMS app, there might be compatibility issues. If it is, go to Settings and search for Default apps. Then, set the native Messages as Default apps.
- Insert your SIM card into a different phone that supports VOLTE. If the issue persists, contact your mobile carrier for assistance.
If the above steps do not resolve your issue, please try the following actions.
- Clear data and cache in Messages. This step won't delete your messages.
Go to Settings, search for Apps, find Messages, tap .
- Reset network settings
Go to Settings, search for Reset network settings and tap Reset network settings, then see if you can receive messages.
This step won't delete data or files. It will only resetyour Wi-Fi,mobile network and Bluetooth settings, such as your hotspot and Bluetooth pairing configurations.Other system settings will not be reset.
- Back up your data, then perform Reset phone.
Go to Settings, search for Reset phone and tap Reset phone.
This step will erase all data from your device, including accounts, system and app data and settings, installed apps, music, images, and all files stored in the internal storage.
Is the issue solved?
Contact HONOR team for more support and service. Contact HONOR Global for Support
