The rear camera lens is cracked, scratched, or worn out

The rear camera lens is cracked, scratched, or worn out

Problem:

The rear camera lens is cracked, scratched, or worn out, affecting camera performance.

Cause:

As the mobile phone tends to be thinner and lighter, and the size of the mobile phone camera is increasing, in order to improve camera performance. As a result, the glass lens of the camera is often higher than the back cover, this will also increases the risk of the lens being broken and scratched. Although the strength protection of mobile phones is continuously optimized and improved, the detection of HONOR production lines is more perfect, but from the shape design, it is objectively determined that the camera lens glass will be easily broken when it is directly in contact with the ground or other hard interfaces.

About the material of the camera lens
The camera lens of the mobile phone is made of high-strength aluminum-silicon glass, which is an alkali-free pressure-resistant glass with excellent high-pressure resistance, high hardness and scratch resistance. To a certain extent, it can reduce the risk of scratching, crushing and wearing of the lens, this is also the most commonly used camera lens glass material in the world.

What tests have been done on the camera lens of the mobile phone
In order to verify the reliability of the mobile phone screen design, we did intensive extrusion, drop and roller testing to ensure that the design meets the demand.

After the mass production of mobile phones, in order to ensure that each batch of products can meet the shipping standards, each batch of production will draw out a certain percentage of mobile phones to do drop test or roller test, in which the lens’ stability is tested.

Solution:

If it have already affected your normal camera usage, it is recommended that you back up the data in advance and visit the nearby HONOR Authorized Service Center for maintenance. Man-made or accidental rear camera lens cracks, scratches, or wear outs iare not covered by the warranty, the repair method and price are subject to the Honor authorized service center.

Warm advice

It is recommended that you use an Honor phone case that wraps around the edge of the camera lens.
Try to avoid putting your phone together with sharp objects (such as keys, gravel, etc.) or accidentally contact your phone with a sharp object.