More Products
Compare
Free Shipping
On all orders
Explore
ABOUT HONOR
Events
Popular results
我的荣耀 开启荣耀之旅
打开
App 内打开
Welcome to
Online Shop Support
- Orders and Products
- HONOR Account
- Delivery and Shipping
- Returns and Cancellation
- Payment&Finance
- Service and Warranty
Thanks for choosing HONOR. We want you to have the simplest, easiest buying experience possible.
Need help choosing a new device or shipping, checking order status, returns, and more?
Try our online support to resolve the problem.
FAQ Categories
-
Orders and Products
Learn MoreWhat is the discount if I trade in my old smartphone?
Can I get an extra discount to purchase a device from the official website?
-
HONOR Account
Learn MoreHow can I change my account details?
How can I update my account details/information?
-
Delivery and Shipping
Learn MoreWhere is the return warehouse located?
Why does the status on the DHL website show as package delivered, but I haven't received the my items?
-
Returns and Cancellation
Learn MoreCan I only return one item from the bundle?
I have placed an order but also an email saying that my order is cancelled.
-
Payment&Finance
Learn MoreWhy am I unable to pay using a PayPal account?
Why I was charged twice for the same order?
-
Service and Warranty
Learn MoreI’ve seen a product in another country that isn’t available in the UK, why is that?
What is the warranty on a product I have purchased from HONOR.com?
Discover Our Hotest Model
HONOR Magic5 Pro - True-Life Photography Triple 50MP Camera
HONOR Magic Vs - Super Slim and Gapless
HONOR 70 - Sony IMX800 Sensor Camera
