1. Service Contents

• (1) When purchasing certain devices on www.honor.com.uk, HONOR will provide you with the Service. The Service is only available for the devices in which the information was provided at the moment of the purchase (hereinafter the “Product(s) Covered”). You may find the list of Products Covered by the Service on point 2(6) of these Terms and Conditions below.
• (2) If during the Validity Period of the Service, the Product Covered is accidentally dropped, collided, or squeezed during normal use, causing the screen to be broken or cracked, the customer might pay a service fee of up to 50 GBP (In the event of any discrepancies, the quotation of the HONOR’s Authorized Service Center shall prevail) for the screen repair service.
• (3) The same Product Covered can only use the Service to obtain the screen repaired once during the Validity Period.
• (4) If any components other than the screen are damaged at the same time that the screen, the repairing of these other components is not within the scope of the Service. In this case, the user must repair first at his/her own expense the damaged components other than the screen. Once the other components are repaired, the user may use the Service to repair the screen during the Validity Period.

2. Terms of Service

• (1) The Service provided with the Product Covered has a validity period of twelve (12) months /six (6) months/ three (3) months (subject to the applicable valid period, hereinafter the “Validity Period”) from the date the customer activates/obtains the Service. The Validity Period automatically expires at 24:00 on the expiration date.
• (2) The Service must not have already been used by the customer within the Validity Period.
• (3) The Service is excluded from any of the cases listed in point 4 below “Cases not covered by screen damage service policy” below of this Terms and Conditions.
• (4) This Service can only be enjoyed by consumers having purchased their Product Covered at https://www.honor.com/uk

• (5) Products Covered by this Service are only the ones listed below:

  ● HONOR Maigc V3

3. Use of the Service

• (1) Whenever the Product Covered meets the terms mentioned in point 1 “Service Contents” and point 2 “Terms of Service” above, the user can log in to the official website of HONOR Service(https://www.honor.com/uk/support/) and make a repair service request to send the Product to the authorized service center. Users must make the repair service request before the expiry of the Validity Period.
• (2) The Service is subject to the payment of a service fee of up to 50 GBP to have the screen of the customer’s Product Covered repaired.
• (3) After submitting the repair service request, the user will receive by email a label to send the Product Covered to HONOR’s Authorized Service Center. Upon the reception of the Product Covered at HONOR’s Authorized Service Center, the latter will inform the customer on whether the requirements of this Terms and Conditions are met and if so, will issue a quotation to be paid by the customer for the use of the Service. The customer must then pay the service fee for the screen to be repaired. If the customer refuses to pay the service fee or does not proceed to the payment within 30 days, HONOR Authorized Service Center will return the Product Covered to the customer as is.

4. Cases not covered by the Service:

• The following cases are excluded from the Service:
• (1) Products that have had any modification, disassembly, or repair outside an HONOR service center.
• (2) Loss, damage, or modification of the nameplate and the serial number of the Product, that makes it difficult to determine whether the product is in warranty or not.
• (3) Loss of any other elements but the screen such as digital accessories and consumables.
• (4) Intentional or willful damage to the Product. HONOR will examine and determine, upon the reception of the Product Covered, whether the Product’s screen has been damaged intentionally or unintentionally.
• (5) Appearance corrosion, scratches, and any other damage that do not affect the normal use and functionality of the Product Covered, such as cosmetic damage or damage due to the normal wear and tear of the Product Covered.
• (6) Damage caused by force majeure (such as earthquake, fire, tsunami, radioactive pollution, lightning, etc.) or war, hostilities, military actions, armed conflicts, strikes, riots, sabotage, terrorist activities, and natural disasters.
• (7) Internal damage such as data loss.
• (8) Damage caused by falling from a height of more than 20 meters, from crushing the vehicle, from the Product Covered being run over by a vehicle or any other circumstance that makes the Product Covered useless.
• (9) Customer losing parts or components of the Product Covered.
• (10) Existence of system and programming issues such as self-flashing, updates, and corrupted software causing terminal product malfunction.
• (11) Any products not included under the Products Covered list mentioned in point 2(6) above.

5. Replacement or cancellation

• (1) This Service is non-refundable or cancelable except for terminal product returns in accordance with the product warranty policy. At the same time, this Service is associated with the Product Covered purchased by the customer and cannot be transferred to any other person or device.
• (2) If the Product Covered has a quality failure, and the customer applies for its replacement or a motherboard replacement according to the product warranty policy and has not used this service, then:
• (a) If a new product is replaced within 30 days of purchase, this Service will be transferred to the new product, and the Validity Period will be recalculated from the date of replacement.
• (b) If the motherboard is replaced more than 30 days after purchase, this Service will be transferred to the product corresponding to the new serial number, and the customer can continue to enjoy the remaining time of the Validity Period of this Service.

6. Disclaimer of Liability

• To the extent permitted by law, HONOR is not responsible for any of the following situations:
• (1) The loss of customer records or data. Customers are required to send their Product Covered for repair without any personal data.
• (2) All kinds of indirect losses caused by product damage, including but not limited to personal injury, loss of income or profits, loss of reputation, mental damage, loss of downtime and lost labor, etc. Any other indirect or incidental damages.
• The customer agrees that we will provide you with legal products and services on an “as is” and “as available” basis, and the customer is responsible for using such products at its own risk. If the customer is a minor, he must also obtain the consent of the guardian. Unless otherwise expressly provided in this Terms and Conditions, HONOR makes no representation or warranty for this Service (except as otherwise required by law).
• In any case, the responsibilities of HONOR under this Terms and Conditions, including but not limited to contract, guarantee, tort, and other liabilities, shall not exceed the total Service fee paid by you. 

7. Termination of Service

• (1) In any of the following cases, the Service will be terminated automatically.
• (a) The expiry of the Validity Period of the Service mentioned in point 2(1) of this Terms and Conditions.
• (b) The usage of the Service already once during the Validity Period.
• (c) If it has been tested by HONOR customer service center engineer, and it turns out that the Product Covered has been repaired by a service center not authorized by HONOR which is considered to be a private disassembly or private repair.
• (2) If it appears that the customer has deliberately damaged the Product Covered for fraudulent purposes, HONOR may refuse to provide the Service without any liability for not complying with the present Terms and Conditions. At the same time, HONOR reserves the right to take legal action.

8. Dispute resolution

• The present Terms and Conditions is governed by UK law. In the event of a dispute during the implementation of this Terms and Conditions, the competent court of UK shall have the sole jurisdiction.

9. Privacy statement

• (1) When making use of the Service, Honor Technologies (UK) Co., Ltd. will process, as data controller, personal data provided by customers to provide the Service under the legal basis of fulfilling its obligations specified in the present Terms and Conditions.
• Customers may at any time exercise their rights of access, rectification, erasure, limitation, right to object, or to data portability and send their request by fulfilling the form available here.
• https://www.honor.com/uk/privacy/feedback/
• To know more on how HONOR processes your personal data, please check HONOR’s Privacy Statement stated at https://agreement.itsec.honor.com/asm/agrFile/getHtmlFile?agrNo=1024&country=gb&branchId=0&langCode=en-gb.