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HONOR Platform Notice

Welcome to Honor Platform, an E-commerce platform that includes our corporate website, HONOR Store, and HONOR CLUB. HONOR commits to protecting the privacy of our users and has implemented appropriate security measures. If you would like to learn more about how HONOR processes your personal data, please read the HONOR Platform Privacy Statement .

To log in to your account, you must first agree to the HONOR PLATFORM TERMS OF USE. If you do not agree, you may only browse the site as a guest.

By checking the applicable boxes below, I agree that HONOR Technologies France S.A.S.U may store and use my email address and phone number to keep me updated on its products, services, and offers:

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My data will not be disclosed to third parties unless I give my consent or there is a legal basis for such a disclosure. I may withdraw my consent to the use of my data at any time without stating reasons, either wholly or limited to certain data, uses, and/or means of communication. I can do this by clicking the unsubscribe link in SMS or email messages.

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What do I do if I lose my Earbuds or the charging case?

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What do I do if I lose my Earbuds or the charging case?

Losing your Earbuds or the charging case can significantly affect your everyday use, particularly your music listening experience. We recommend you to buy a replacement from nearby authorized HONOR Customer Service Centers. You can call the center ahead to check for inventory availability.

If you get a replacement for the left or right Earbud, its software version may differ from that the other Earbud. In such a scenario, perform a factory reset on your Earbuds to pair them, and upgrade both to the latest version.

Replacement Parts Price Inquiry:
HONOR Official Website: Support > Spare part price

My HONOR app: My HONOR > Services > Spare part price

Services app: Quick services > Spare part price

HONOR Device WeChat Official Account: Self service > Spare part price

The wireless version and the wired version of Earbuds, including the charging case, cannot be mixed up.

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