My phone/tablet has weak Wi-Fi signals, frame freezing issues, and slow network speeds

My phone/tablet has weak Wi-Fi signals, frame freezing issues, and slow network speeds

Wi-Fi signals are weak

If you are using a metal case, magnetic case, or magnetic phone/tablet holder, remove the case or holder and try again. Metal and magnetic materials can interfere with signals and result in a poor signal quality.
Your phone/tablet is far away from the router or there are obstacles between them. Move your phone/tablet nearer to the router and remove any obstacles between them.
Reboot the router and see if this resolves the issue.
Go to Settings > Reset network settings, and follow the on-screen instructions to reset your network settings.

This will clear all your Wi-Fi and Bluetooth connection data.
Try manually connect to an 2.4G hotspot.
If the above methods do not resolve the issue, back up your data and bring your phone/tablet and the proof of purchase to an HONOR Authorized Service Center for assistance.

Check if Bluetooth is enabled. If yes, disable Bluetooth and try again. If your phone/tablet and router support 5G Wi-Fi, it is recommended that you connect to a 5G Wi-Fi network and check whether the issue is resolved (Usually named XXX-5G).
Restart or update the router to the latest version and check whether the issue is resolved. If the issue persists, contact your broadband carrier for assistance.
It is recommended that you go to the router configuration screen and check whether the IPv6 switch is enabled on the router. If yes, try disable IPv6.
It is recommended to use a static IP connection. To set up a static IP connection, please refer to: How to set a static IP address for a Wi-Fi connection.
Go to Settings > Reset network settings, and follow the on-screen instructions to reset your network settings.

This will clear all your Wi-Fi and Bluetooth connection data.

If the above methods do not resolve the issue, back up your data and bring your phone/tablet and the proof of purchase to an HONOR Authorized Service Center for assistance.

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