Payment&Finance

• Why am I unable to pay using a PayPal account?

  Please contact PayPal customer service for more detail.

• Why I was charged twice for the same order?

  If the same order was charged twice, usually the system will automatically refund within 5 working days. You can contact HONOR support team for assistance.

• Which bank cards can I use?

  We accept all major credit cards (Mastercard, Visa, Visa Credit)., and does not accept foreign or virtual cards. See more on payment methods.

• Do you accept payment in installments?

  Yes, we support instalment payment by Klarna.

• How do I pay my monthly payment?

  Please refer to Instalmnet payment for more details.

• Which products support deferred payments?

  All products, as long as the amount of the order is greater than £100, and less than ￡1500.

• Are there any other fees if I pay with my credit card?

  HONOR Online Store does not charge any extra fees, It is recommended that you confirm with your bank.

• Can I split the payment if the order payment is over my bank account limit?

  We do not support separate payments. It is recommended to choose instalments.

• Does the HONOR store have a maximum amount of payment?

  There is no maximum payment limit for both Personal Orders and Company Orders

• What happens if I can't pay on time?

  If you do not complete the payment within 2 hours, your order will be cancelled.

• What payment methods do you accept?

  We accept all major credit cards (Mastercard, Visa, Visa Credit). You can also use an existing PayPal account, or one of the Klarna available options - Pay now, Pay later, or split the cost into several equal payments. For smartphones, we offer a Trade-in programme to upgrade to our latest phones every year. Please refer to Payment Methods for further information.

• Why has my deferred payment failed or been rejected?

  If you are informed that your application has been rejected, please contact Klarna customer service for further details.

• Can I return the product if I buy it with deferred payment in 3 installments?

  Yes, the return policy applies to all products. If you make a complete return of all items paid for with Klarna, you will receive a refund of the amount already paid. For more details, you can consult here: https://www.klarna.com/en/customer-care/how-long-refunds-take/

• My payment has failed, what can I do now?

  If your payment fails here are some actions you could take.
  * We recommend contacting your bank to rule out any problems with your card or a transaction being blocked due to suspected fraud (this can happen with larger transactions).
  * If the problem isn’t related to your bank or card, please try again, making sure to enter your details carefully.
  * If you continue to have issues, then please contact our customer service.

• How can I get refunded?

  For refunds, we will use the same payment method that you used for your order.

• My payment has been taken more than once. How do I get my money back?

  If you believe a payment has been taken more than once, please contact our Customer Services team, and they will be happy to investigate the matter for you, and provide a refund where necessary. Please allow up to 5 working days for refunds to show in your account.

• Will payment be taken before I have received my order, or upon receipt of the order (once I have signed for it)?

  The payment should be finished when the order is made.