Remote Diagnosis Operation Guide

Dear Sir/Madam,

To ensure your rights, we kindly recommend you to read the guide carefully so that we can provide you the remote fault diagnosis service efficiently and timely.

Remote Diagnosis Conditions:

1. The remote diagnosis supports HONOR new launched Mobile phone/Tablet products since 2021, and the early launched products are not supported currently.
2. Remote fault diagnosis needs that the faulty device can operate normally and connected to the mobile network or WIFI.
3. It supports mobile phone diagnosis only currently (PCs are not supported).

Detail Operation:

1. Enter Honor official service websites https://www.honor.com/sa-en/support/ in your fault device browser go to the official Support-Maintenance Service- Remote Diagnosis interface.
2. Select Support to drop down to the maintenance service location and click the Remote DiagnosisRemote Diagnosis icon.
3. Dial the customer service hotline and ask the hotline service agent to provide the verification code to initiate remote diagnosis.
4. Enter the verification code in Remote Diagnosis-Diagnosis Analysis interface.
5. The system will pop up the remote diagnosis protocol and after you have read and click Confirmed, it will turn on the remote fault diagnosis. After the detection completed, you can decide to click the Fix or Exit button to end.
If the fault is still not resolved after Remote Diagnosis, we recommend you take the faulty device and relevant purchase proof to the nearest service center for further maintenance and inspection.

More Support

Hotline Support

Hotline: 8008440443

Email Support

sa.support@honor.com