My tablet won't charge

If your tablet does not respond when a charger is connected

Make sure you use the standard charger to charge your tablet. If your tablet does not show a charging icon in the status bar and on the lock screen, or the indicator light is off, first clean your tablet's charging port and the cable's USB connector and try again. If the issue persists, use a different charger (if available) and check if your tablet can charge.

Note that if your tablet has been left unused for a long time or powered off due to an empty battery, it will take some time for the battery to gain enough energy to power on the tablet. Wait for at least 30 minutes and check whether the issue is resolved.

If your tablet can be charged properly with a different charger, the issue is with your charger or USB cable. Take the charger, cable, and proof of purchase to an authorized Honor Customer Service Center for assistance.

If the tablet won't charge with a different charger, back up your data and take your device and the proof of purchase to an authorized Honor Customer Service Center for assistance.

If the battery level of your tablet remains unchanged or decreases during charging

Cause:

When your tablet is consuming more power than the charger can provide, the battery level will remain unchanged or even decrease during charging.

This issue generally occurs when your tablet is being charged by a USB cable connected to a PC, a third-party charger, or a faulty charger

Solution:

Refrain from using your tablet when charging.

Always use the standard charger.

If your tablet won't charge with the standard charger, power off your tablet and try again. If the issue is resolved, apps on your tablet are consuming too much power. It is recommended that you update your tablet to the latest version and uninstall power-demanding apps. Before charging, close all apps running in the background. If necessary, back up your data and restore your tablet to factory settings .

If your tablet won't charge with the standard charger after being powered off, the charger may be faulty. Use a different charger and try again.

If the issue persists, back up your data and take your device and the proof of purchase to an authorized Honor Customer Service Center for assistance.