For Phones
Frequently Asked Questions
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Q1: What is the 365 Days Screen Protection Service?
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A:The 365 Days Screen Protection Service include :
(1) 180 days screen crack protection:Within 180 days from the device purchase date, customers who purchased selected models(“Customers”) are entitled to get one (1) time free screen replacement with paying RM 60 labor fee only from the Selected Service Centers (as defined below) in the event that the device is accidentally dropped, collided or squeezed during normal use which causes the screen to be broken or cracked.
(2) Half price screen replacement : Within 365 days from the device purchase date, customers who purchased HONOR Magic V2 or Magic V3(“Customers”) are entitled to purchase up to one (1) time of the Service at 50% discount from the Selected Service Centers (as defined below) in the event that the device is accidentally dropped, collided or squeezed during normal use which causes the screen to be broken or cracked.
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Q2: Where can I purchase the Half Price Screen Replacement Service?
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A: The Service can only be purchased from the selected Honor Authorised Service Centers below (“Selected Service Centers”):
(i) Service Center – KL Pandan Indah
(ii) Service Center – KL Pavilion Embassy
(iii) Service Center – Johor Bahru
(iv) Service Center – Penang Prai
(v) Service Center – KK (operated by Digital Marque)
(vi) Service Center – Subang Sunway Geo
(vii) Service Center –Penang Gurney Paragon
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Q3:If the internal screen is accidentally damaged twice within 180 days, can the second replacement be free of charge?
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A: No,but you can still purchase the Half Price Screen Replacement within 365 days
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Q4: Is it necessary to purchase the Half Price Screen Replacement service in advance?
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A:As the Half Price Screen Replacement Service is valid for 15 days and will expire automatically after 15 days of purchase date, it is not recommended for you to purchase it in advance. You are advised to purchase this Service only upon confirming with the Selected Service Centers that your device screen is damaged or cracked and the Service is required, for example when the 6 months screen crack protection has expired or is being used previously).
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Q5: How long is the Half Price Screen Replacement Service valid for?
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A: Half Price Screen Replacement Service is valid for 15 days and will expire automatically after 15 days of its purchase date.
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Q6:Do I need pay any additional charges when redeeming or using this Half Price Screen Replacement Service?
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A: No, unless there are any other damaged parts which are diagnosed or if the device is out of warranty as confirmed by the Selected Service Centers. For the list of spare part price kindly refer to https://www.honor.com/my/support/sparepart-price/.
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Q7:Should I purchase the Half Price Screen Replacement Service before using the screen protection service within the first 180 days from the device purchase date?
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A:It is recommended for you to first use the free of charge screen replacement service within the first 180 days from the device purchase date. The Half Price Screen Replacement Service can be purchased and used later on as needed.
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Q8:Can the Half Price Screen Replacement Service purchased for inner screen be used for outer screen replacement?
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A: Kindly refer to the table below for the conditions applicable to the Half Price Screen Replacement Service:
No. Service Type Conditions (i) Service purchased for inner screen Can be used for one-off inner screen replacement. (ii) Service purchased for outer screen; and Can be used for one-off outer screen replacement. (iii) Service purchased for both inner screen and outer screen Can be used for one-off inner screen and outer screen replacement provided that both inner screen and outer screen are replaced at the same time.
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Q9: After 365 days from the device purchase date, if the screen is accidentally damaged, can the Half Price Screen Replacement Service be used?
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A: No, only devices within 365 days from the device purchase date is eligible.
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