The computer displays the blue screen of death (BSoD)

If there is an issue with the system settings or an app is incompatible with the operating system, Windows will automatically stop running and display the BSoD to protect data and the computer from being damaged. If your computer displays the BSoD, try the following solutions:

The computer displays a blue screen repeatedly during startup

Go to My computer constantly displays the BSoD or a black screen when I turn it on to view detailed solutions.

Disable unnecessary startup software

When installing some software, the computer automatically downloads some bundled software which automatically starts when the computer is powered on. As a result, this occupies a large amount of RAM and may lead to BSoD. To avoid this issue, do not download bundled software, or you can open Task Manager and go to the Startup tab to disable unnecessary startup software.

Enter Safe Mode during startup and delete antivirus and monitoring software

After a Windows update, the computer may frequently display the BSoD because of an incompatibility between the previously installed antivirus software or monitoring software and the current operating system. Go to The computer displays a blue screen, black screen, or flickering screen after an update for a solution to the issue.

The computer displays the BSoD after connecting to a USB flash drive, hard drive, or other new hardware

The BSoD issue may be caused by hardware incompatibility. Press and hold the power button for 10s to power off the computer, remove the USB flash drive, hard drive, or other new hardware, and restart the computer.

If the problem persists, back up data and take the computer and proof of purchase to a nearby HONOR customer service center for inspection and repair.

The computer displays the BSoD after installing new software or a plug-in

The BSoD issue may be caused by incompatible software or a plug-in.

To solve this issue, restart your computer and uninstall the software or plug-in.

If you cannot enter the system, go to Enable/Disable Safe Mode and Uninstall updated software in Safe Mode to view solutions to the issue.

The computer displays the BSoD due to other reasons

Solution 1 Check for updates

Try updating Windows to solve the BSoD issue. On the taskbar, search for "update" and click Windows Update settings. Click Check for updates.

Solution 2 Comprehensive virus scan

The BSoD issue may be caused by a virus that has infected the computer. In this case, use anti-virus software to perform a comprehensive virus scan.

Solution 3 Check the error code description

If the BSoD issue occurs and the error code is in the 0X0000XX format, go to Code description of (Blue Screen of Death) BSOD to view detailed solutions.

Solution 4 Reset the system

The BSoD issue may be caused by an unofficial version of Windows or damaged system files. In this case, reset the system.

Reset procedure: Power on the computer and press and hold F8. On the displayed screen, click Troubleshoot > Reset this PC ,and select Keep my files. Enter your Microsoft account and password, and then continue to reset the system.

You will not lose your personal data when resetting the computer.

Solution 5 Restore the computer to its factory settings

Connect the computer to a power supply, power on the computer and press F10, and the factory reset screen will then be displayed. Follow the onscreen instructions to restore the computer to its factory settings.

System restoration will delete all data in the C drive, and files in other drives will be retained. To avoid data loss, it is recommended that you back up C drive data including desktop files, downloads, documents, and other personal files. Remember the Microsoft account and password that activated the Office components on your computer. Office components do not expire after the computer is restored to factory settings. Enter the Microsoft account and password bound when activating Office components for the first time, and reactivate Office components. Different versions of the F10 function operation interface may be slightly different, operate according to the actual interface prompts.

If the problem persists, back up important data and take your computer and proof of purchase to an authorized HONOR Customer Service Center for inspection and repair.