Phone crashes, displays a black screen, or does not respond when I play games

Phone crashes, displays a black screen, or does not respond when I play games

Close apps running in the background.

Clear the background running apps and try again, as too many apps running in the background may affect overall performance.

After bringing up the background app screen, touch the lock or swipe down on the apps you wish to keep running, to prevent them from being cleared.

If the virtual navigation bar is enabled, touch to show all apps running in the background, then touch to close them all.
If your phone supports navigation gestures, swipe up from the bottom of the screen to show all apps running in the background, and then touch to close them all.
If your devices features a physical navigation button, the virtual navigation bar is disabled by default. Swipe left or right on the physical navigation button to show all apps running in the background, and then touch to close them all.

Switch to a stabler network

A weak network signal may lead to login failures or cause the game to fail to respond to your touches. Make sure that your phone has a good Internet connection and try again.

Update the game to the latest version

It is recommended that you download games from Google Play Store, or update the games to the latest version. Games downloaded from other sources may crash or display a black screen during startup.