My phone/tablet freezes, or displays a black/blue/white screen

My phone/tablet freezes, or displays a black/blue/white screen

To resolve this issue, forcibly restart your phone/tablet by pressing and holding the Power button for more than 10 seconds ( press and hold both the Volume down button and Power button for more than 10 seconds), and then perform the following:

1. Check if you are using your phone/tablet while it is charging

Using your phone/tablet while it is charging may result in system exceptions. It is recommended that you avoid using your phone/tablet while it is charging.

2. Check whether an incompatible app is running in the background.

If so, this can cause a strain on the RAM or other system resources, which may in turn cause system exceptions. It is recommended that you avoid having too many apps running at the same time.
If some third-party apps are incompatible with your phone/tablet, your phone/tablet may crash or freeze, resulting in it displaying a black screen or restarting abnormally. It is recommended that you download the latest version of the app from Google Play Store and update your phone/tablet system to the latest version promptly.
If the system keeps reporting errors and cannot be powered on, touch Unpin to uninstall the app.

To enter or exit Safe mode:

During phone/tablet startup, press and hold the Power button and Volume up button to enter Recovery mode. Then select Safe mode.

To exit Safe mode, restart your phone/tablet.

3. Check whether you have installed a non-official system

Non-official operating systems may affect the stability of your phone/tablet and cause exceptions. It is recommended that you take your device and proof of purchase to an authorized Honor Customer Service Center for assistance.

4. You may have deleted an important system file by mistake.

If any system file has been deleted and the system cannot find it during runtime, system errors will occur, causing the device to malfunction. In this case, use HonorSuite or eRecovery mode to restore your phone/tablet.

If the HD icon is displayed normally before the phone/tablet system is restored but is not displayed afterwards, try the following: Remove the SIM card and insert another SIM card provided by a different carrier into your phone/tablet. After the new SIM card successfully registers with the network, remove it and insert the original SIM card into your phone/tablet to resolve the issue.

5. Check whether a memory card is installed.

If so, remove the memory card and insert it back into the phone/tablet. If the problem is resolved, it may have been caused by poor contact between the card and the phone/tablet. If the problem persists, the card may be damaged or incompatible with the phone/tablet system. Replace the memory card with another one that is in good condition and compatible with the system.

6. If the issue persists

If the issue persists, please back up your data and bring your phone/tablet and proof of purchase to Honor Authorized Service Centers for inspection and repair.

It is recommended that you do not open unknown links to prevent your phone/tablet from being infected with viruses.