HONOR Trade-In Program Terms and Conditions

Version Date: 12th April 2024

1. What are the HONOR Trade-In?

1.1 These terms and conditions will govern HONOR Trade-In Program (“Program”) and be construed as the terms and conditions of this Program (“Terms and Conditions”). Please read these Terms and Conditions carefully before participating in this Program. By participating in this Program, Customer accepts and is bound by the Terms and Conditions.

1.2 The trade-in service under this Program is provided to you ("Customer") by CompAsia Sdn. Bhd. (“CompAsia”) as an independent third party in accordance with the terms and conditions of CompAsia available at https://shop.compasia.com/pages/trade-in . HONOR is merely acting as the coordinator for the trade-in transaction under this Program.

1.3 The sale transaction in this Program is between the selected participating HONOR Authorized Experience Store(s) (“Participating Outlet(s)”) and Customer. For more details about the Participating Outlet(s), kindly visit https://www.honor.com/my/shop/trade-in/.

1.4 HONOR is only a platform of communication between CompAsia, the Participating Outlet(s), and the Customer. HONOR shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury suffered or sustained, as a result of the Customer participating in this Program.

2 Trade-In Mechanics

2.1 Customer will be entitled to trade-in their old device at a trade-in value specified by CompAsia, and set-off that value within the same transaction at the Participating Outlet(s).

2.2 For a list of eligible devices for this Program, please refer to the Trade-In Device List available at https://www.honor.com/my/shop/trade-in/. Devices which are not listed in the aforementioned link may still be eligible, subject to the Participating Outlet(s)’ confirmation. Customer may bring the devices to the Participating Outlet(s) and if eligible, the device(s) trade-in value will be quoted according to the CompAsia App.

2.3 Customer is entitled to trade-in multiple device(s), up to a maximum of five (5) devices in a single transaction for every purchase of an eligible device. Only smartphones are eligible for trade-in under this Program.

2.4 In the event that the trade-in value of the device(s) exceeds the cost of the device purchased, the excess amount is not exchangeable for cash.

2.5 The trade-in transaction is between CompAsia and the Customer whereby CompAsia shall determine the trade-in value using its digital application (i.e. CompAsia App) and HONOR is merely acting as the coordinator for the trade-in transaction under this Program.

2.6 The trade-in values provided in the list are indicative, and subject to the condition of the trade in device, the model and brand of the trade-in device, and the purchased device model. Values will differ if there is any physical or functional damage identified, or when market value of the devices fluctuate. The accurate value of the trade-in device will be determined after assessment using the CompAsia App at the Participating Outlet(s).

2.7 The CompAsia App shall compute and provide a quotation through a series of automated tests, user-assisted tests and user-declared conditions. The actual trade-in value quotation shall be computed according to the types and quantity of defects found. During the device inspection by sales staff at the Participating Outlet(s), should the sales staff find any mismatch between the actual and declared condition of the device, a revised trade-in value will be offered. If Customer is agreeable, the trade-in transaction shall be completed with this revised trade-in value. Otherwise, the device will be returned to the Customer without any charges or payment.

2.8 Personal device locks (PIN, passcode, fingerprint, facial) and accounts must be removed before the trade-in of device takes place. Should there be any locked devices provided by the Customer for trade-in, such locked devices are subject to CompAsia’s major device grading discrepancy handling process.

3 Trade-In Price Validity Period

3.1 Trade-In Price will be updated on a daily basis to reflect the respective daily trade-in price. For latest trade-in price, please check with the sales staff at the Participating Outlet(s) or CompAsia directly.

4 Eligibility

4.1 The Program is open to the following:

(i) All Malaysians or permanent residents of Malaysia;

(ii) Aged eighteen (18) and above at the time when trade-in takes place; and

4.3 By providing Customer’s personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed by CompAsia in accordance with CompAsia’s privacy policy available at https://shop.compasia.com/pages/privacy-policy .

4.4 The CompAsia trade-in pricing under this Program is fully underwritten by CompAsia. HONOR shall not be liable to any trade-in quotation and deduction matters.

4.5 In the event HONOR suspects or discovers that the Customer is abusing this Program and/or HONOR in any of the ways mentioned above or otherwise, HONOR may, at its sole discretion, take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating the Customer's user account(s) and access to this site, delaying or removing hosted content, removing any special status associated with Customer account(s), reducing or eliminating any discounts, and taking technical and/or legal steps to prevent Customer from using this site.

4.6 These Terms and Conditions are governed by the laws of Malaysia and disputes directly or indirectly arising from these Terms and Conditions and/or this offer shall be referred to the exclusive jurisdiction of the courts of Malaysia.