HONOR Trade in Campaign FAQ

• 1. What is HONOR Trade-in Program about?

  Under HONOR Trade-In Program (“Program”), customers will be entitled to trade-in their old device at a trade-in value specified by CompAsia Sdn. Bhd. (“CompAsia”), which will be utilised to set-off against the value of the new HONOR Magic V2 device in the same transaction purchased at the selected participating outlets (“Participating Outlet(s)”). For the list of Participating Outlet(s), please refer to https://www.honor.com/my/shop/trade-in/.

• 2. How many devices can I trade-in?

  Customer is entitled to trade-in multiple device(s), up to a maximum of five (5) devices in a single transaction for every purchase of an eligible device. Devices eligible for trade-in under this Program are smartphones only. In the event that the trade-in value of the old device(s) exceeds the cost of the new device purchased, the excess amount is not refundable and not exchangeable for cash.

• 3. How do I find out the trade-in value for my device?

  Customer can bring the old device(s) to the Participating Outlet(s) to confirm the eligibility of the device(s) for trade-in. If eligible, the device(s) trade-in value will be quoted according to the CompAsia App. Please visit https://www.honor.com/my/shop/trade-in/ for more details.

• 4. Can I trade-in my phone if it is damaged?

  The values provided in the list are indicative and the estimated trade-in value only, and subject to the condition of the trade-in device, the model and brand of the trade-in device, and the purchased device model. Values will differ if there is any physical or functional damage identified, or when market value of the devices fluctuate. The accurate value of the trade-in device will be determined after assessment using the CompAsia App in-store/ trade-in device collection.

• 5. What determines the trade-in value of my device?

  The CompAsia App shall compute and provide a quotation through a series of automated tests, user-assisted tests and user-declared conditions. The actual trade-in value quotation shall be computed according to the types and quantity of defects found. During the device inspection by sales staff, should the sales staff find any mismatch between the actual and declared condition of the device, a revised trade-in value will be offered. If Customer is agreeable, the trade-in transaction shall be completed with this revised trade-in value. Otherwise, the device will be returned without any charges/ payment.

• 6. What are the participating outlets?

  The Participating Outlet(s) for this Program include HONOR Experience Stores (HES) and selected HONOR authorized dealers, or you may visit https://www.honor.com/my/shop/trade-in/ to find the latest participating outlets.

• 7. What is the trade-in price validity period?

  Thereafter, prices will be updated accordingly on HONOR official website at https://www.honor.com/my/shop/trade-in/ on a monthly basis to reflect the respective month’s price. HONOR reserves the right to shorten, extend or cancel any prices reflected on HONOR official website without prior notice.

• 8. Who is eligible for this trade-in campaign?

  1. The Program is open to all Malaysian Citizens of 18 years old and above when participating in this Program. When participating in this Program, customer is required to provide.
  2. For retail (in-store) trade-in, customers can present his/her Malaysia Identity Card their trade-in device(s) to a participating outlets sales staff prior to purchase of the new device to check trade-in eligibility.

• 9. Who provide the Trade in service?

  The trade-in transaction is between CompAsia and customers whereby CompAsia shall determine the trade-in value using its digital application, HONOR is merely acting as the coordinator for the trade-in transaction.