FAQs

• 1. What are the HONOR Points?

  HONOR points are rewarded to users who register, sign in, buy products, provide feedback, participate in activities, and complete tasks on HONOR platforms such as My HONOR and HONOR Store (Web/WAP).

• 2. What can I use the points for?

  Points can be used as cash during shopping, or used to participate in lucky draws, or redeem coupons and gifts. When you are shopping on My HONOR and HONOR Store (Web/WAP), you can use points to offset a portion of the order amount. Every 100 points can be used to deduct the order amount by RM 1, and the deducted amount does not exceed 30% of the total order amount.

• 3. Can the HONOR points be used in shopping stores in other countries or regions?

  No. The points earned in Malaysia can only be used in the Malaysia HONOR Store and on the My HONOR app (Malaysia site), and cannot be used on stores in other countries or regions.

• 4. Can points be transferred to other users?

  Points can only be used within the corresponding account and cannot be redeemed to cash, sold, or transferred. If a user cancels his/her HONOR account, the points earned by that account will be cleared and invalidated.

• 5. I am loyal customer of Malaysia HONOR Store and have purchased products on the HONOR Store, but I have not received the bonus points. What should I do?

  First, check whether you meet the conditions of this activity. In this activity, we distribute points to individual users who have registered and used the HONOR IDs in the official Malaysia HONOR Store or on the My HONOR app (Malaysia site) to successfully place, pay and confirm orders from 1st July 2021 to 20th April 2023, excluding tourists and users who logged in using Google accounts.
  If you purchased products as a tourist without logging in, or using another account (such as the Google account), you are not qualified to receive the points distributed in this activity.
  If your HONOR ID was not registered in the Malaysia HONOR Store but you purchased products from Malaysia HONOR Store, you are not qualified to receive the bonus points distributed in this activity either.

• 6. I am sure that I meet the conditions of this activity, but my account has not received any bonus points. What should I do?

  If you can confirm that you meet the conditions, please contact the HONOR customer service center before 31st May 2023. Please provide your HONOR ID and a screenshot of the points received for products purchased at Malaysia HONOR Store. We will verify the information and distribute the points before June 10.

• 7. I have the Club points. Are these points the same as the HONOR Points?

  No. The Club Points are different from the HONOR Points and cannot be used as cash during shopping. For details about how to earn HONOR Points, see the related points rules.