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Frequently Asked Questions
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Q1: What is the Accidental Damage Protection Service？
After your device obtains the Accidental Damage Protection Service (purchased or gifted), under normal use, if the screen (including inner screen and outer screen) and back cover are damaged or broken due to accidental collision, accidental fall, accidental extrusion or liquid damage within the 1-year protection period from the purchase date, you could enjoy one-time repair service with specific service fee charging only.
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Q2: How do I know if my device applicable to purchase the Accidental Damage Protection Service？
Only selected models which have not activated or have activated（connected to internet or inserted the SIM card to use）within 3 days is applicable.
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Q3: Do I need pay any other fee when using this Accidental Damage Protection Service.
Yes, a specific service fee will be charged as defined in the Terms and Conditions;
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Q4: How long is the Accidental Damage Protection Service valid for？
1 Year from the purchased date
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