1. Will my data be safe?

All data may be deleted from the device during the repair process, so please back up your data and restore the factory settings.

2. How is the cost for delivery of repair?

Shipping is free, and it applies to HONOR Number series and Magic series phones at the moment.

3. How much does delivery within the "Postal Repair service" cost?

Shipping fee is free of charge for in warranty repair for HONOR Magic series phones and HONOR Number series phones. For out of warranty shipping and repair costs (including part & labor), HONOR authorized service center will send you a quotation.

4. Which area does HONOR postal repair service cover?

All over Kuwait.

5. How can I find out the status of the repair?

If you want to find out the status of the repair, please contact HONOR Authorized Service Center you approched.

6. How long will the repair take?

The repair, taking into account the delivery time to the service center and back, will take approximately 7 working days, depending on the types of defect and the availability of spare parts.

7. Will HONOR provide the packing material for customer to do packing?

Nope. Customers need to prepare the packing material by themselves.

8. Not applicable for postal-repair

1) Non-HONOR Products
2) Products that are not purchased through HONOR official channels
3) Non-HONOR Authorized Service Centers