European Digital Services Act

This page includes information relevant to the EU Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC) (the DSA).

Designated Point of Contact
Pursuant to Articles 11 and 12 of the DSA, the Head of DSA Compliance has been designated as HONOR’s point of contact for communications with Member State authorities, the European Commission, the European Board for Digital Services, and recipients of the service. Such communications should be in German or English.

Redress Options
Under the DSA, developers and users are entitled to receive information about available redress options in connection with certain decisions taken by Honor.

Redress Rights in Connection with the European Union Digital Services Act
In connection with the Digital Services Act (“DSA”), certain individuals or entities have available to them certain redress options, outlined below and organized according to the type of action taken.

The redress options below do not preclude you from seeking judicial redress, if you are a consumer, in accordance with the HONOR App Market User Agreement, or if you are a developer, in accordance with the HONOR Developers Service Agreement.

1. Complaints submitted concerning illegal content
If you submitted a Complaint pursuant to Article 16 of the DSA through the Content Reports portal, received a notification about the decision, and have concerns regarding the outcome, you may submit an appeal through APP Market->Me->Message.
2.Reviews Removed
If your review was removed from the HONOR App Market for violation of HONOR App Market User Agreement and you have a concern regarding the removal of your review, you may submit an appeal through APP Market->Me->Message.
3.Developer Account Terminations & App Removals
If your developer account has been terminated and you would like to file a reinstatement request, you may petition to reinstate your account by email us (Developers_Support@hihonor.com). In your petition, provide the specific reasons why the HONOR should consider re-instating your HONOR Developer Account. Include details on what improvements you are planning to make to comply with the HONOR App Market Review Guidelines.

If you have a concern regarding measures taken by or behavior of HONOR that affect you and relate directly to distribution of your licensed app on the HONOR App Market in the region in which you are established, you may email us (Developers_Support@hihonor.com) pursuant to the Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services. HONOR will consider and process such complaints and communicate the outcome to you.

If your app was removed based on an Intellectual Property claim, contact the claimant directly using the provided contact information, and request the claimant send the App Disputes team an email confirming that the issue has been resolved and/or that the claim has been retracted.

4.Developer Response Removed
If you have a concern regarding the removal of your responses to customer reviews, you can contact us by email us (Developers_Support@hihonor.com).

5. Measures and protection against misuse
People who intentionally misuse our mechanisms by repeatedly filing manifestly unfounded complaints or appeal will be flagged, and their requests will be closed without assessment.

Examples of misuse include:
Filing multiple requests for the same content to be evaluated
Continuing to reopen your case with no new information once we have already issued a final decision.
Not providing sufficient information for us to assess your request after we’ve asked for clarification.
Sending us spam, such as advertisements or information unrelated to content removals
Those who repeatedly misuse HONOR’s mechanisms will receive a written warning before we take action. If misuse continues, the user will be suspended from reporting content and their requests will be closed without assessment for a period of up to six months, and an autoreply will be issued. After a maximum of six months, new requests for content removal may be submitted.

Information about European Union Digital Services Act Out-of-Court Dispute Resolution Option and Judicial Redress
If you are a recipient of the HONOR Services in the EU and you think we’ve made a mistake in deciding:
1. whether or not to remove or disable access to or restrict visibility of the information;
2. whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients;
3. whether or not to suspend or terminate the recipients’ account;
4. whether or not to suspend, terminate or otherwise restrict the ability to monetise information provided by the recipients.

You are entitled to select any out-of-court dispute settlement body certified by the Digital Services Coordinator in the relevant Member State of the EU to resolve a dispute relating to any such decision. No out-of-court settlement bodies have been certified at this time. We will update this site as information becomes available. HONOR will work with the out-of-court settlement body where required by law. HONOR is not bound by any decisions made by these out-of-court settlement bodies.

You may have the option to appeal HONOR’s decision through our internal appeals process. You also have the option to pursue your claims in court. If you wish to consider any out-of-court or judicial redress options, you may want to consult a legal advisor.