Code description of (Blue Screen of Death) BSOD

Code description of (Blue Screen of Death) BSOD

BSOD image

When a BSOD issue occurs, a stop code will be displayed. You can use a dedicated tool called BlueScreenView to obtain this stop code.

About BlueScreenViewer

Download from the following address: https://bluescreenview.en.softonic.com/download.
To install, perform the following operations.
Open BlueScreenViewer to automatically load the minidump file stored under C:\Windows\MiniDump. You can also go to Options > Advanced Options > Load a single MiniDump File to load each installation package in the folder.
Click Properties to see 0x0000003b displayed next to Bug Check Code. This is the stop code.

Stop code issues and solutions

Table 1. Stop Code

1.0x0000000A	2.0x0000001A	3.0x0000001E	4.0x00000023,0x00000024	5.0x0000002E
6.0x0000003F	7.0x00000044	8.0x00000050	9.0x00000051	10.0x00000058
11.0x0000005E	12.0x0000006B	13.0x0000006F	14.0x00000073	15.0x00000074
16.0x00000076	17.0x00000077	18.0x0000007A	19.0x0000007B	20.0x0000007E
21.0x0000007F	22.0x00000080	23.0x0000008E	24.0x0000009C	25.0x0000009F
26.0x000000B4	27.0x000000BE	28.0x000000C2	29.0x000000CE	30.0x000000D1
31.0x000000EA	32.0x000000E2	33.0x000000ED	34.0x000000F2	35.0x00000135
36.0xC0000218	37.0xC0000221	38.0xC000021A

0x0000000A

Cause:

(1) Mainly from the installation of faulty for incompatible hardware (such as BIOS), drivers, and software.

(2) Also potentially from incompatibility between device drivers, system service, antivirus and backup tools, and the newly updated Windows system.

Solution:

Use PC Manager to check the computer hardware, especially that related to the memory. If there are hardware issues, bring your computer, proof of purchase, and warranty to an authorized Honor Service Center for assistance. If there are no hardware issues, perform the following operations.

(1) If you have not installed the latest patch version, please download it.

Click the Windows icon and then the Settings icon, then go to Update & Security > Windows Update > Checking for updates. Download and install the latest patch version and restart your computer.

(2) If this issue occurs after a new driver or software has been installed, uninstall or disable the driver or software. If it occurs after hardware has been installed, remove the hardware.

(3) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the Honor logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options> Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(4) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000001A

Cause:

This issue is generally caused by hardware failure, for example, the installation of incompatible hardware or a problem with the RAM.

Solution:

Use PC Manager to check your computer's hardware. If there are hardware issues, bring your computer, proof of purchase, and warranty to an authorized Honor Service Center for assistance. If there are no hardware issues, perform the following operations.

(1) If this is only an occassional issue, restart your computer to determine if the issue can be resolved.

(2) If the issue occurs after hardware has been installed, bring your computer, proof of purchase, and warranty to an authorized Honor Service Center for assistance. If it occurs after a driver has been installed or updated, uninstall or disable the driver.

(3) If the issue occurs after Windows has been installed, it may be because the computer cannot meet the minimum memory and disk space requirements.

0x0000001E

Cause:

This happens when Windows kernel has detected an invalid or unknown process.

Solution:

(1) If the name of a driver is displayed on the blue screen, uninstall or disable the driver.

(2) If this issue occurs after a driver or software has been installed, uninstall or disable the driver or software.

(3) If Win32K.sys is displayed on the blue screen, the issue may be caused by the interference of third-party remote control apps. To resolve this, press the Win and R keys at the same time to display the Run window, and enter services.msc to find and disable the app.

(4) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, then press and hold F8 during startup until the Honor logo displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options> Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(5) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000023, 0x00000024

Cause:

If the stop code is displayed as "0x00000023", the issue usually occurs in the system partition for files that have the format of FAT16 or FAT32. If the stop code is displayed as "0x00000024", the issue usually occurs in the partition for NFTS.sys. Both types of issues may be caused by disk damage.

They may also be caused by disk fragmentation, frequent reading or writing tasks in files, an excessive amount of data in operation, or the installation of incompatible software or antivirus programs.

Solution:

(1) Disable all scanning software such as antivirus programs, firewall audit tools, backup tools, and defragmentation tools.

(2) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000002E

Cause:

This happens when an error occurs during the parity check of the system memory. Computer hardware issues are usually caused by memory error, second-level cache error or display error. They can also occur when disks in the computer are infected by viruses or are otherwise damaged, or when the device driver tries to access a memory address that does not exist.

Solution:

(1) If this issue occurs after new hardware has been installed, bring your computer to an authorized service center for assistance. If this issue occurs after a driver has been installed or updated, uninstall or disable the driver.

(2) Use the latest version of antivirus software to scan your computer for viruses.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000003F

Cause:

This issue occurs when overwhelming input/output operations or use of faulty drivers cause a RAM problem.

Solution:

(1) Uninstall all newly installed software and drivers, especially apps and antivirus software that can enhance disk performance.

(2) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000044

Cause:

This issue is normally caused by faulty hardware drivers.

Solution:

(1) If the issue occurs after a new driver has been installed, uninstall the driver.

(2) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000050

Cause:

This issue can be caused by the installation of faulty hardware, RAM problems (related to memory, second-level cache, or graphics card RAM memory), incompatible software (especially remote control third-party apps and antivirus software), NTFS partition damage, and the installation of faulty Windows Installer packages.

Solution:

(1) If this issue occurs after new hardware has been installed, remove the hardware. If it occurs after a Windows Installer package has been installed, uninstall the package.

(2) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

(3) If the issue can be resolved by closing the antivirus software, update the software and the Windows system.

(4) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000051

Cause:

This issue is caused by a Windows Registry Editor error. Disk damage or a file system error has led to an input/output error during file reading for Windows Registry Editor.

Solution:

(1) Use PC Manager to check the computer hardware, especially that related to the memory. If there are hardware issues, bring your computer, proof of purchase, and warranty to an authorized Honor Service Center for assistance.

(2) If there are no hardware issues, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000058

Cause:

This issue occurs when the computer system is started in an invalid partition table.

Solution:

(1) Restart your computer and check if the issue can be resolved.

(2) If the issue persists, restart your computer and enter Safe mode.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the Honor logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options> Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

0x0000005E

Cause:

This issue is caused by startup failure for an important system service.

Solution:

(1) If the issue occurs after new hardware or drivers have been installed, remove or uninstall the hardware or drivers.

(2) Press and hold F8 during startup and enable Safe mode.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the Honor logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000006B

Cause:

(1) This issue occurs because of disk damage, use of improper cables, use of different ATA devices on the same cable, or incompatibility between drivers and updated hardware.

(2) It can also be caused by lost hard disk partition or closing of drivers due to incorrect operations.

Solution:

(1) If this issue occurs after new hardware has been installed, remove the hardware.

(2) If the system patch on your computer is not the latest version, download the latest patch version.

Click the Windows icon and then the Settings icon, and go to Update & Security > Windows Update > Checking for updates. Download and install the latest patch version and restart your computer.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000006F

Cause:

This issue often occurs during startup, and is usually caused by faulty drivers or damaged system files.

Solution:

(1) If it is the first time that you have encountered this issue, restart your computer and check if the issue can be resolved.

(2) If this issue occurs after hardware has been installed, bring your computer to an authorized Honor Service Center to remove the hardware. If the issue occurs after a driver has been installed or updated, uninstall or disable the driver.

(3) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, and press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(4) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000073

Cause:

This issue occurs when Windows Registry does not contain all four key registry root keys: SAM, SECURITY, SOFTWARE, and DEFAULT.

Solution:

(1) If "0xc000017d:STATUS_NO_LOG_SPACE" is displayed, the issue is caused by insufficient disk space. To resolve the issue, free up your disk space.

(2) If "0xC000009A:STATUS_INSUFFICIENT_RESOURCES" is displayed, the issue is caused by insufficient resources for completing API, meaning that the Windows system does not have sufficient memory.

0x00000074

Cause:

This issue is caused by a Windows Registry error. It usually occurs when system modules have been damaged, or certain registry root keys are missing. The issue may also occur when you edit the registry.

Solution:

(1) Press and hold F8 during startup.

To do this, perform the following operations. Shut down your computer, press and hold F8 until you see the HONOR logo to display the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(2) If the issue persists, back up important data, connect your computer to a power source, press and hold F10 during startup of your computer to restore it to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000076

Cause:

This issue occurs when certain drivers have not properly freed up memory after an input/output operation.

Solution:

(1) If this issue occurs after a new driver or software has been installed, uninstall or disable the driver or software.

(2) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x00000077

Cause:

This issue occurs when data cannot be found in either the computer's virtual memory or physical memory. It is usually caused by a RAM problem, disk damage, or virus infection.

Solution:

Use PC Manager to check the computer hardware, especially that related to the memory and motherboard. If there are hardware issues, bring your computer, proof of purchase, and warranty to an authorized Honor Service Center for assistance. If there are no hardware issues, perform the following operations.

(1) Use the latest version of antivirus software to scan your computer for viruses.

(2) If the system patch on your computer is not from the latest version, download and install the latest patch version.

Click the Windows icon and then the Settings icon, and then go to Update & Security > Windows Update > Checking for updates. Download and install the patch from the latest version and restart your computer.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000007A

Cause:

This issue occurs when data in the virtual memory cannot be read and stored in the system memory. It is caused by file damage or a virus infection in the virtual memory.

Solution:

(1) Use the latest version of antivirus software to scan your computer for viruses.

(2) If the system patch on your computer is not from the latest version, download and install the latest patch version.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000007B

Cause:

This issue occurs when your computer's system partition cannot be accessed during startup. It is usually caused by hard disk startup failure. If the issue occurs during the system installation, it may be caused by incompatibility between disks and the Windows system, or from a virus infection or disk damage.

Solution:

(1) If this issue is caused by a startup disk error, edit the BOOT file.

(2) If it occurs after new hardware has been installed, remove the hardware. If it occurs after a new driver has been installed, uninstall or disable the driver. If you are still unable to access the system, restart your computer, press and hold F8 to display the startup screen and restore your system to the previous version.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > Uninstall Updates > Choose an account to continue > Enter the password for this account > Continue > Uninstall Update. If you do not have a password, click continue after you have selected your account. Your system will return to the previous version.

(3) Use the latest version of antivirus software to scan your computer for viruses.

(4) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000007E

Cause:

This issue is caused by hardware incompatibility, faulty drivers, system service error or software incompatibility.

Solution:

(1) If this issue occurs after new hardware has been installed, remove the hardware. If it occurs after a new driver or software has been installed, uninstall or disable the driver or software.

(2) If the name of a driver is displayed on the blue screen, disable or remove the driver in Safe mode.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(3) If Win32K.sys is displayed in the blue screen, the issue may be caused by the interference of third-party remote control apps. To resolve this, disable the corresponding apps.

(4) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000007F

Cause:

This issue usually occurs because of faulty or incompatible hardware and software. It may also be caused by overclocking.

Solution:

(1) If this issue occurs after new hardware has been installed, remove the hardware. If it occurs after a new driver has been installed, uninstall or disable the driver.

(2) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(3) If the issue occurs after you have updated the Windows system, uninstall or close third-party device drivers, disable system services, and stop virus scanning.

0x00000080

Cause:

This issue is usually caused by faulty hardware.

Solutions:

(1) If this issue occurs after new hardware or a new driver has been installed, remove or uninstall the hardware or driver.

(2) If it occurs after a driver has been updated, restore the driver to its previous version.

(3) Use PC Manager to check the computer hardware, especially that related to the memory. If there are hardware issues, bring your computer, proof of purchase, and warranty to an authorized Honor Service Center for assistance.

0x0000008E

Cause:

This issue is caused by faulty Windows kernel programming.

Solution:

(1) If this issue occurs after a new driver or software has been installed, uninstall or disable the driver or software.

(2) If the name of a driver is displayed on the blue screen, disable or remove the driver in Safe mode.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(3) If Win32K.sys is displayed on the blue screen, the issue may be caused by the interference of third-party remote control apps. To resolve this, disable the corresponding apps.

(4) If the issue persists, back up important data, connect your computer to a power source, press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x0000009C

Cause:

This issue is normally caused by faulty hardware. It usually occurs because of overclocking or hardware problems related to the RAM, CPU, cable, and charger.

Solution:

0x0000009F

Cause:

This issue is usually related to power-related causes, often occuring when the computer is shut down, in Hibernation, or in standby mode.

Solution:

(1) Disable all newly installed drivers.

(2) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(3) Update all software that uses filter drivers, such as antivirus software or backup apps.

0x000000B4

Cause:

This issue occurs when the computer's graphics card of the computer is not working properly. It is caused by the installation of hardware that is incompatible with the graphics card, or faulty miniport drivers.

Solution:

(1) Enable Safe mode and update the graphics card drivers to the latest version.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(2) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x000000BE

This issue occurs when a certain driver tries to write on a read-only segment of your computer's memory. It may be caused by faulty or corrupt device drivers that are newly installed, corrupt system services, or incompatible firmware software.

Solution:

(1) If the name of a driver orservice file is displayed on the blue screen, uninstall or disable the driver or software.

(2) If this issue occurs after a new driver or software has been installed, uninstall or disable the software.

(3) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

0x000000C2

Cause:

This issue occurs when a thread or a driver tries to operate in the computer's memory. It is usually caused by faulty drivers or software.

Solution:

(1) If the patch on your computer is not from the latest version, download the latest patch version.

(2) If this issue occurs after a new driver or software has been installed, uninstall or disable the driver or software.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0x000000CE

Cause:

This issue usually occurs due to faulty drivers or system service.

Solution:

Visit the Microsoft official website: https://www.microsoft.com/en-us/download/details.aspx?id=6812. Download and install DirectX and use PC Manager to update the drivers.

0x000000D1

Cause:

This issue occurs when an Interrupt Request Level (IRQL) is too high when browsing paged memory. It may also be caused by the driver processing the wrong address. A high IRQL cannot be used when browsing paged memory.

Solution:

(1) If this issue occurs after a new driver or software has been installed, uninstall or disable the driver or software.

(2) Disable all newly installed drivers. If file names such as acpi.sys are displayed on the blue screen, the issue may be caused by faulty drivers.

(3) If the patch on your computer is not from the latest version, download the latest patch version.

(4) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

0x000000EA

Cause:

This issue occurs when the display driver is spinning in an infinite loop. It usually indicates that the video hardware or display driver is faulty.

Solution:

(1) Disable all newly installed drivers.

(2) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

0x000000E2

Cause:

This occurs when the user has deliberately initiated a crash dump from either the kernel debugger or the keyboard, and the Memory.dmp file exists.

Solution:

This does not indicate an issue with your computer. If the computer is connected to a keyboard, disconnect the keyboard. Also avoid using the kernel debugger.

0x000000ED

Cause:

This issue may occur when the boot volume has been corrupted or your system has corrupted files. It may also be caused by a faulty HDD on your computer, or use of an incorrect cable to connect an HDD with your computer.

Solution:

(1) If the patch on your computer is not from the latest version, download the latest patch version.

Click the Windows icon and then the Settings icon, and go to Update & Security > Windows Update > Checking for updates. Download and install the patch from the latest version and restart your computer.

(2) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

0x000000F2

Cause:

This issue occurs when the kernel detects an interrupt storm. For example, a piece of hardware does not release the interrupt signal. It is often caused by a faulty driver.

Solution:

Use PC Manager to uninstall or update newly installed hardware drivers.

0x00000135

Cause:

This issue occurs when certain files have been lost or corrupted, or Windows Registry is faulty.

Solution:

(1) If the corresponding file name is displayed in the blue screen, the issue is caused by file loss or damage. Download the file again from the Internet or copy it from another computer, and place the file in the SYSTEM32 folder.

(2) If no file name is displayed, the issue may be caused by corruption to Windows Registry. Reset your system or use the backed-up Windows Registry data to recover the Registry.

(3) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0xC0000218

Cause:

This issue occurs when a necessary registry file cannot be loaded. It is caused by a corrupt or missing file. The registry files may have been corrupted because of hard disk corruption or other hardware problem.

Solution:

(1) If you can enter Safe mode, recover the corrupt file.

(2) If the issue persists, back up important data, connect your computer to a power source, and press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0xC0000221

Cause:

This is normally caused by damaged or corrupt system files, drivers, or faulty hardware.

Solution:

(1) If you can enter Safe mode, press the Windows and R keys to display the Run window and enter sfc /scannow to resolve the issue.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Press the Win and R keys at the same time to display the Run window and enter sfc /scannow and press Enter.

(2) If you can enter Safe mode, use the commands "copy" or "expand" to obtain the corrupt file.

(3) If the issue persists, back up important data, connect your computer to a power source, press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.

0xC000021A

Cause:

This occurs when a user-mode subsystem, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), has been fatally compromised and security can no longer be guaranteed. Microsoft Windows cannot run without WinLogon or CSRSS.

Solution:

(1) If this issue occurs in a user-mode device driver, system service, or a third-party app, uninstall or disable the corresponding program. If it occurs after new hardware has been installed, remove the hardware.

(2) Disable all newly installed drivers.

(3) If you are unable to start your computer, try starting it in Safe mode. Then, remove or disable newly installed drivers or programs.

To do this, perform the following operations. Shut down your computer, press and hold F8 until the HONOR logo is displayed on the startup screen. Click Troubleshoot, and go to Advanced options > See more recovery options > Startup Settings > Restart. Press F4 and select Enable Safe Mode. Open Control Panel and click Program and Features.

(4) If the issue persists, back up important data, connect your computer to a power source, press and hold F10 during startup to restore your computer to its factory settings.

Restoring your system to the factory settings will clear all your data in the C drive. Back up any important data before you proceed.