This warranty policy only applies to HONOR smartphones, Tablet, PC, Bands, Smart watches, Home devices, TWS, Wireless Headset. For HONOR Choice, please contact the seller for after-sales warranty services.

(1) For return policies, it is totally depending on the store which you bought your device from. when you buy your device, please refer to the return policy of the store, whether online or offline store.
(2) Please back up and delete your personal data before returning the device.
(3) It is recommended that you check the following list before applying for return:

(1) Within 14 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to replace it with the same model and specification or in-warranty repair services.
(2) If you purchased the product in retail store, please go to HONOR authorized service center to apply for replacement.
(3) If you purchased the product on the online store, please apply for replacement according to the guide on website.
(4) Please back up and delete your personal data before returning the device.
(5) It is recommended that you check the following list before applying for replacement:

a) If your device or accessories are not shown above, please contact our customer service at 8008440443 for further assistance.
b) Within warranty period from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy the free local maintenance services.
c) The product warranty starting date is subject to the day when the purchase receipt or Proof of Purchase (hereinafter referred to as POP) is issued.
d) Invoice, invoice copy, product warranty card can be used as POP. If you are unable to provide the receipt (POP), the warranty start date will be 90 days after the manufactured date (indicated by device’s serial number). You could click Warranty Query (honor.com) to check whether the device is within the warranty period.
e) For accessories with device, the after-sales service shall be provided according to the valid warranty certificate of the host machine. If both the invoice and warranty card of the host machine are lost, SN of the host machine shall be used as the accessory to calculate whether the host machine is within the warranty period. Click here to find the SN of your product.

(1) For repair service, you can visit the nearest HONOR Authorized Service Center, kindly check here find out the location for HONOR authorized service center nearest to you.
(2) Alternatively, you can choose to send your device for repair by postal repair service, please click here to find out more on postal repair service:
(3) Please back up your personal data before maintenance.
(4) It is recommended to carry the POP when you send the device for maintenance.

Accessories and/or spare parts of the device that are replaced in non-warranty repair will get a limited warranty period of 90 days from (a) the collection date of the device (in the case of collection from HONOR Authorized Service Center by the customer) or (b) the date of the device is returned to the customer via post (in the case of postal repair service), as the case may be.

The following are laws and regulations related to the protection of UAE consumer rights and interests and its link related to HONOR products and services mentioned above.
UAE Consumer Protection Law
https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection