HONOR UAE Express Repair FAQ

HONOR UAE Express Repair FAQ

1.   What is the process for free postal repair？

1) Apply for postal repairs on the My Honor App and fill in the application information.

2) Please read term & condition then Submit it.

3) please make sure the safe package for your device before the courier collect.

4) Logistics courier will contact you to collect products for repair.

5) When repair is completed, Device is returned to the collection point.

2.What is the warranty policy？

1) For out of Warranty repair, HONOR Authorized Service Center will send a quotation to customer via email to confirm the quotation.
2) In Warranty repair (Still in Warranty and no physical damage found) Repair will be completed in free of charge.

3. What is a quotation of Out-of-Warranty？

If your device is out of warranty, you will receive a quotation, you can view the Warranty policy at Warranty Policy (honor.com)  Once payment is done for the quotation , please reply to the email address from which you received the quotation and attach proof of payment and then the repairs will commence.

4. When is the collection time?

Please note that collections occur from Monday to Saturday between 8h00 and 17h00 except public holidays and weekends, kindly note that the date you provide us is just for booking purpose, it does not necessarily mean that ARAMEX couriers will come as requested, turnaround time is 24 to 72 business hours (calculated time from creation of logistics order and depending on the collection area.)

5. How long will the repair take?

The repair time depends on the time the service request was done in normal circumstances it takes about 7-10 working days.

6. Who can I consult regarding the repair status?

For any other assistance or queries you may please contact us on these platforms, My Honor App, Mail ae.support@hihonor.com,Live chat or Phone us on Hotline 80004444408, or you can contact our service center directly：

HONOR Authorized Service Center-Dubai-Pedigri

Phone: +97143395950

HONOR Authorized Service Center-Dubai-Times Square Center-Sharaf DG

Phone: 600502034

HONOR Authorized Service Center-Abu Dhabi-Abu Dhabi Mall-Sharaf DG

Phone: 600502034

HONOR Authorized Service Center-Al AIN-Jimi Mall-Sharaf DG

Phone: 600502034

HONOR Authorized Service Center-Sharjah-Al Zahra'a St-Jumbo

Phone: 600532395

HONOR Authorized Service Center-Dubai-Bur Dubai-Jumbo

Phone: 600532395

HONOR Authorized Service Center-Abu Dhabi-Al Nahyan-Jumbo

Phone: 600532395

Jumbo Service Center Ras Al Khaimah

Phone: 600532395

Jumbo Service Center Fujairah

Phone: 600532395

7.Important precautions to remind users of relevant precautions after creating the postal repair order?

1) Data backup.

2) Turn on repair mode, turn off "Find My Phone" (if involved).

3) Disable the screen lock password.

4) Wrap and pack the device in a box.

8. Which products are available for express repair？

Repair service support product type as bellow at this moment: