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My phone/tablet has weak Wi-Fi signals, frame freezing issues, and slow network speeds
| My phone/tablet has weak Wi-Fi signals, frame freezing issues, and slow network speeds |
Wi-Fi signals are weak
- If you are using a metal case, magnetic case, or magnetic phone/tablet holder, remove the case or holder and try again. Metal and magnetic materials can interfere with signals and result in a poor signal quality.
- Your phone/tablet is far away from the router or there are obstacles between them. Move your phone/tablet nearer to the router and remove any obstacles between them.
- Reboot the router and see if this resolves the issue.
- Go to Settings > Reset network settings, and follow the on-screen instructions to reset your network settings.
This will clear all your Wi-Fi and Bluetooth connection data.
- Try manually connect to an 2.4G hotspot.
If the above methods do not resolve the issue, back up your data and bring your phone/tablet and the proof of purchase to an HONOR Authorized Service Center for assistance.
Network speed is slow while Wi-Fi signals are strong
- Check if Bluetooth is enabled. If yes, disable Bluetooth and try again. If your phone/tablet and router support 5G Wi-Fi, it is recommended that you connect to a 5G Wi-Fi network and check whether the issue is resolved (Usually named XXX-5G).
- Restart or update the router to the latest version and check whether the issue is resolved. If the issue persists, contact your broadband carrier for assistance.
- It is recommended that you go to the router configuration screen and check whether the IPv6 switch is enabled on the router. If yes, try disable IPv6.
- It is recommended to use a static IP connection. To set up a static IP connection, please refer to: How to set a static IP address for a Wi-Fi connection.
- Go to Settings > Reset network settings, and follow the on-screen instructions to reset your network settings.
This will clear all your Wi-Fi and Bluetooth connection data.
If the above methods do not resolve the issue, back up your data and bring your phone/tablet and the proof of purchase to an HONOR Authorized Service Center for assistance.
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