Service and Warranty

• What is the warranty on a product I have purchased from HiHONOR.com?

  HONOR smartphones are generally covered by a warranty of up to 12 months. Please see our Warranty Policy for details.

• What should I do if I have lost the warranty certificate?

  We base our commercial warranty status on the device's SN code. In case of a claim, you will also be able to use the invoice as the basis for your warranty. Please check Warranty Policy for more details.

• Are there any costs for warranty repair if the device is repaired within the warranty period?

  Repairs performed under commercial and legal warranties are free of charge. For more details, please see our Sales Policy and Warranty Policy.

• How do I enquire the repair status of my product(s)?

  Please contact HONOR service support to receive information on the repair status of your product(s).

• How do I contact HONOR customer service

  Please click here for more information about HiHONOR Customer Service Center, including contact information and opening hours.

• How long does it take to repair a defective product?

  It may take up to 14 days, however we strive to have all repaired products back within 7 to 10 days.

• How do I transfer my data from my old phone to my new phone?

  It is easy to change your user name, password. Just click on "Account" at the top of setting page and sign in. Once signed in, you can review and edit your personal information. Alternatively you can visit https://www.honor.com/uk/support/定义代码/ to modify your HONOR ID account.

• How does trade-in work?

  Please see our Trade-in for details.